Returns Policy

Returns Policy

Overview

Our returns policy lasts 30 days.  If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Please do not send your purchase back to the manufacturer. Please ship to the return address is provided below.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it, and packaged in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds may be granted:

  • Book with obvious signs of use.
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Please do not send your purchase back to the manufacturer, a return address is provided below.

If you are approved, then your refund will be processed, and within 14 days, a credit will automatically be applied to your original method of payment.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, because it may take some time before your refund is officially posted.

Next contact your bank directly. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at pix@pixaeon.art .

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at pix@pixaeon.art and send your item to: 1111 S Holt Ave, Apt 6, Los Angeles, CA 90035

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 1111 S Holt Ave, Apt 6, Los Angeles, CA 90035

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at pix@pixaeon.art for questions related to refunds and returns.